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Frustration, thy name is BT

I moved house recently. Or sort of recently. It's getting less recent all the time. Because you can apparently no longer get your internet and telephone from different providers, I decided to keep the internet provider when I moved, and no longer use British Telecom for my telephone. Anybody who has ever dealt with BT will probably understand why. My "Go Live" date for the service at my new address was September 9th. I hadn't moved in yet, but that was okay. as the BT engineer (they have to do the engineering work, even if they're not supplying your phone service, because... I don't know, except that they say they do. Anyway) said that he'd be there between nine and three. Easy enough to be there for nine. Waited until six. He didn't turn up. Bloke who had been fixing the front door eventually said that the BT bloke had turned up at eight, and promptly left because I wasn't there. Okay. Reschedule. Simple enough? Apparently not. October 19th was the next time they felt able to come and sort out the telephone line. They came, they fiddled, they banged, they drilled, they climbed things. They couldn't get anything to work. They came back the next day - which was a Saturday, impressively enough - and banged and fiddled a bit more. Success! Slightly. They left. Except the telephone only worked one way. I can ring out, other people can't ring in. Admittedly I don't actually want them to, but it is necessary sometimes. Anyway. On we go. Service provider says there's nothing they can do; BT says there's nothing they can do. Either one of them is lying (unlikely), or one is mistaken, which isn't terribly encouraging. Telephone companies should, surely, understand how telephones work. Still, on we go. BT decides that they can come back on November 21st to do some more work, although admittedly the whole place was underwater on November 21st, so I can understand their lack of enthusiasm that day. Instead they came back today, climbed a pole, fiddled, climbed another pole, and then drove around the neighbourhood, looking at stuff. Then they said it wasn't anything to do with them, and they'd done all they could, and that it was the provider's fault. Now, bearing in mind that telephoning anybody involves trying to explain often complicated issues to a very nice man in India who doesn't have nearly that big an English vocabulary, this is even less fun than you might think. But needs must. I ring them up, they say it's BT's problem. I explain that BT has said it isn't, they tell me that BT has just been on the phone, and said that it is their problem. Okay... There is much explaining and re-explaining, and me completely failing to understand the very nice Indian man, whilst he completely fails to understand me. Eventually I'm transferred to a different department, who tell me that BT have now decided to come back on November 30th. This may make the telephone work, or it may mean that the entire thing has to be scrapped, taking me back to square one, with no telephone or internet at all. Since nobody at either company seems to know why and how my telephone and internet are currently working, and are quite convinced that they're not, I am not wildly optimistic.

I think I may go and break something now. My telephone, quite possibly. Just for the record, the old service got switched off on August 28th, which was the day that I was originally supposed to be moving. This is how long I have been fruitlessly tussling with telephones. And I don't even like telephones. I'm beginning to like telephone companies even less.

And while I'm in the mood for growling, why does my entry preview button keep vanishing, LJ? I like it. Put it back. If nothing else, it's a big help when I'm posting whilst annoyed.

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Comments

( 13 fierce growls — Growl fiercely )
jekesta
Nov. 23rd, 2012 03:43 pm (UTC)
Oh asjhdfoiwens. It's so unfair that it's impossible to completely force BT out of your life entirely. I really hope they work it out, maybe something magical will happen.
swordznsorcery
Nov. 23rd, 2012 11:34 pm (UTC)
I wouldn't mind so much if I could phone somebody up and talk to them about it, but only being able to speak to people in India who don't understand me is really not helpful. I can't even get annoyed with them, as it's not their fault.

Actually, that's a lie, and I probably would mind just as much. But at least I'd be able to get my point across!
eandh99
Nov. 23rd, 2012 04:23 pm (UTC)
And this is why so many people abandon landlines totally and just have a mobile phone. arghh, on your behalf.
i_bookwyrme
Nov. 23rd, 2012 08:36 pm (UTC)
But even abandoning landlines can mean all sorts of interesting explaining and errors and discussions without understanding. Granted, it doesn't generally involve bad connections to India and carefully scripted replies, but they manage anyway.

There was a time not too long ago, for example, when a company I will not name switched my sister's and my phone books, and, no, fixing matters was not as simple as swapping phones.
swordznsorcery
Nov. 23rd, 2012 11:38 pm (UTC)
I can see why that would be an improvement. Being out in the sticks, mobile coverage isn't too dependable here (and the prices are too steep anyway). There's less of a monopoly with the mobile telephone services though, and I'd imagine that that has to be better for the customers somewhere along the way.
i_bookwyrme
Nov. 23rd, 2012 11:50 pm (UTC)
It likely does cut out a few steps, and it definitely cuts down on the phone bill.
swordznsorcery
Nov. 24th, 2012 12:25 am (UTC)
Mobile prices are sky high in comparison with landline prices over here, particularly for internet usage. Quality of service does seem to be better, though.
i_bookwyrme
Nov. 24th, 2012 04:35 pm (UTC)
It saves over having both, I meant.
magentadawned
Nov. 24th, 2012 12:41 am (UTC)
I had to stop reading this as it was triggering a panic attack!! I am serious! I was with Talk Talk and they really did take 2 hours to answer calls and then fobbed me off with a stupid reason why my internet didn't work, then 4 years ago when I moved they said it would take a month to re-connect me at my new address so i went back to BT................so I am with BT now but they keep cpld caling me about BT Infinity....
swordznsorcery
Nov. 24th, 2012 03:45 am (UTC)
They used to call me all the time as well, about call packages and goodness knows what else. You can register your number with the Telephone Preference Service, which should help to cut down on sales calls. Probably doesn't stop your service provider from contacting you, though.
magentadawned
Nov. 25th, 2012 12:40 am (UTC)
I am on telephone preference list but that didn't help cos someone sold my number to some other list, so I changed my telephone number.

Yet still my provider, BT, are still cold calling me themselves!!!!!!!!!!!!!!!
seal_girl
Nov. 24th, 2012 08:56 am (UTC)
I had similar but less extreme experience with a few years ago, and it was crap and frustrating and annoying etc. They never seem to get better.

We live out in the wilds too - what is "fun" is when telecom companies phone up insisting that we can get high speed super fantabulous broadband... erm no. "But our computer says you can". Erm. No! GO AWAY!

You need fish :)

*offers sympathy, for fish*
Sealgirl
swordznsorcery
Nov. 24th, 2012 02:43 pm (UTC)
High speed broadband. Yes! BT keeps updating their phone lines in the cities, so that people there can get faster and faster speeds, but don't seem to care that there are parts of the country that can't even get broadband at all. I'm a lot luckier than that, but the lines here are very old. I'm much nearer an exchange now, though! No more losing the connection every half hour!

The cat on my shoulder is eyeing the fish. If you're emotionally attached, you may wish to remove it. ;)
( 13 fierce growls — Growl fiercely )

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